Competence: The ability of an individual to perform a specific role or do a job properly.
Competence. Understanding it is not complicated, but providing your employees the right set of tools to achieve it is. According to Bersin, from the perspective of the Learning & Development (L&D) function itself, 98% believe that their primary mandate is to improve employee knowledge and competencies. Why? Because time-to-competence has a direct impact on employee engagement and satisfaction.
Did you know that today there are approximately 500 Learning Management System vendors in the market?1 Did you also know that no one vendor, or small group of vendors, have significant market share? In fact, it’s a scattered and fragmented market, one that is wreaking havoc on Learning & Development.
If you ask a learner how they want to learn, taking a high-gloss eLearning course is rarely mentioned. Instead, what we all consistently hear is that people want personalized learning - a term easy to throw out there but not so easy to define.
Richard Calutta, from the US Department of Education at the Office of Educational Technology, has a simple formula for what it means to personalize learning:
This is the 3rd in a series of 3 pertaining to how personalized learning can be applied to education and training. In the first I explored the application of personalization in K12, and in the second how personalization can be applied to high-skill knowledge workers. In this post, I explore how personalization is already enabling service workers in the retail industry learn job skills at a fraction of the cost of traditionally-developed training.
Personalization: The Training Solution for Service-Oriented, High Employee-Turnover Industries
This is the 2nd in a 3 part series addressing the impact of personalization in the education and training markets. In the first post, I addressed the application of personalization in K12. In this post I address use cases that apply to a high-skilled knowledge workforce.
Personalization for the high-skill knowledge worker
Personalized learning has different applications for different audiences. In the previous post, I discussed how personalization is a key plank in the educational reform movement.
Over the next weeks, I will be writing about personalized learning and how that applies to different learning populations. At first I’ll address K12 learning, then I’ll address how personalization affects a high-skill knowledge workforce, and a service workforce.